Terms and Conditions

1. Promoter This competition is promoted by Pet Remedy Ltd,
2. Eligibility The competition is open to UK residents aged 18 or over, excluding:
   • Employees of the Promoter or Companion Animal Wellness
   • Their immediate family members
   • Anyone professionally connected with the competition
3. How to enter To enter, participants must:
   • Select the correct answer to the competition question
   • Complete the online entry form with the requested contact details
   • Submit their entry before the closing date
   No purchase is necessary. Internet access is required.
4. Competition period The competition opens on August 1st 2026 and closes at 23:59 on 31 August 2026. Entries received after the closing date will not be accepted.
5. Entry restrictions Only one entry per person is permitted. Automated, bulk, incomplete or fraudulent entries will be disqualified. The Promoter accepts no responsibility for entries that are lost, delayed, corrupted, incomplete or not received due to technical problems or circumstances outside its reasonable control.
6. The prizes There are five prizes available:
   • One winner will receive a 60-minute online consultation with Companion Animal WellnessFour runners-up will each receive a 20-minute online consultation with Companion Animal Wellness
   Consultations will take place online at a mutually agreed date and time and are subject to the availability of Companion Animal Wellness. If the recipient fails to attend an agreed consultation without providing reasonable notice, the consultation may be treated as having been used. The prizes are non-transferable, non-exchangeable and no cash alternative will be offered. Consultations can only be for either a dog or cat.
7. Nature of the consultation The consultation will be provided by Companion Animal Wellness in accordance with its usual service terms and professional limitations. The consultation is not a substitute for emergency veterinary care. Anyone concerned about an animal requiring urgent medical attention should contact a veterinary professional immediately.
8. Winner selection All entries containing the correct answer will be entered into a prize draw. The winner and four runners-up will be selected at random using a verifiably random process within seven days of the competition closing. The first eligible entry selected will receive the 60-minute consultation. The next four eligible entries selected will each receive a 20-minute consultation.
9. Winner notification The winner and runners-up will be contacted using the email address or telephone number supplied on the entry form within seven days of the draw. The Promoter will make reasonable efforts to contact each selected entrant. If a selected entrant does not respond within 14 days, is found to be ineligible or is unable to accept the prize, the Promoter reserves the right to withdraw the prize and select another eligible entrant at random.
10. Prize delivery Details of how to arrange the consultation will be provided directly to each prize recipient. The Promoter will aim to make the prizes available within 30 days of the draw unless a later date is agreed with the recipient.
11. Winner information The Promoter may be required to make the surname and county of the winner and runners-up available to demonstrate that valid awards have taken place. An entrant may object to this information being published or request that the amount of information published is reduced. The Promoter may still be required to provide winner information to the Advertising Standards Authority if requested.
12. Personal information Personal information supplied through the competition will be used to administer the competition, verify eligibility, contact the winner and runners-up and arrange the prizes. Information may be shared with Companion Animal Wellness where necessary to arrange and provide a consultation. Personal information will be handled in accordance with the Promoter’s privacy policy. Entering the competition does not automatically subscribe participants to marketing communications. Any marketing consent must be requested separately and may be withdrawn at any time.
13. Disqualification The Promoter reserves the right to disqualify any entrant whose conduct is contrary to the spirit or intention of the competition or who provides false, misleading or incomplete information.
14. Changes or cancellation The Promoter reserves the right to cancel, suspend or amend the competition where circumstances outside its reasonable control make this unavoidable. Any changes will be communicated as soon as reasonably possible and will not unfairly disadvantage existing entrants. If a prize becomes unavailable for reasons outside the Promoter’s reasonable control, the Promoter may offer a reasonable equivalent.
15. Liability Nothing in these terms excludes or limits liability where it would be unlawful to do so. Subject to this, the Promoter will not be responsible for losses arising from circumstances outside its reasonable control. Companion Animal Wellness is responsible for delivering the consultations and for the professional advice it provides.
16. Acceptance of terms By entering the competition, entrants confirm that they have read and accepted these terms and conditions.
17. Governing law These terms and conditions are governed by the laws of England and Wales. Entrants may bring proceedings in the courts applicable to their place of residence where consumer law permits.